Frequently Asked Questions

Got a question? We're here to answer! If you don't see your question here, drop us a line on our contact page.

Ordering & Payment

You can order easily using our online platform. When you find a product you need, you can add it to cart and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

If your company has a valid (EU) VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. Online checkout system will automatically fill in the submitted VAT number when you order products. You can also add your VAT number during the checkout process manually.

Are you interested in more than 10 pieces of a certain product? We are happy to make an offer for you. In that case, please contact us for more information.

If you would like to have a pro-forma invoice, please
contact us.

Please try again in a little while or try a different device. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please notify us about the problem. We can manage the order manually.

If you want to change or cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. 

If you want to return a product, please contact 


We will send you the tracking code of the shipment when the parcel has been sent. 

Shipping time differs per product. On the product page we indicate the estimated delivery time of the item.