Frequently Asked Questions

Shipping

Will my order be trackable?

Your order will always be trackable.

Do I get tracking info? Where can I find it?

You will receive a track and trace link by e-mail. Did you not receive this and did you also check the spam folder of your mailbox? Please contact us.

Which carriers do you use?

We determine which carrier to use for your order based on a variety of factors, such as products purchased, delivery address, size/weight of the order and delivery speed selected.

Do you deliver internationally? To which countries do you deliver?

Yes! We’re happy to deliver your order internationally – please note that additional delivery rates will apply.

North America

Antigua and Barbuda, Bahamas, Barbados, Belize, Canada, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, United States (including commonwealth of Puerto Rico and unincorporated territories of the United States).

Europe

Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican 

Africa

Algeria, Angola, Benin, Botswana, Burkina, Cameroon, Cape Verde, Chad, Comoros, Democratic Republic of Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, South Africa, South Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia

Asia

Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Burma (Myanmar), Cambodia, China, East Timor, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Russian Federation, Saudi Arabia, Singapore, Sri Lanka, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen

South America

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Oceania

Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New, Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu


⚠️ NO SHIPPING TO THESE COUNTRIES:

Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria, Zimbabwe

 

My package was supposed to arrive today but I have not received it yet. What should I do?

First contact the local courier’s help desk to get a quicker response about the status of a shipment. If you do not receive an answer here, please contact us.

Normally all deliveries will be made within normal working hours from Monday to Friday. Obviously, bad weather and carrier delays can happen, but if your order doesn’t get there on time, you’re not satisfied – and neither are we. Contact us and we’ll make it right.

Packages are delivered by 6pm in your time zone daily. If it is not yet 6pm you can view your tracking information. 

What should I do if my package is damaged ?

If the contents of your parcel are damaged during transit, you must submit your claim in writing and by email within 72 hours of the delivery date.

We are unable to accept or process claims for deliveries older than 72 hours.Your email must include: the collection and delivery date, both the sender and receivers names and addresses and the date of the claim.
 
You must also state a description of the packaging material used and a description of the damage sustained.When taking delivery from the driver, it is important that you examine the package for any sign of damage. If the package and/or the contents appear to be damaged, please ensure that you open and check the contents with the driver present.
 
If the contents are in fact damaged, it is important that you get a written acknowledgement from the driver that the goods were delivered in a damaged condition. Verbal recognition from the driver cannot be used as part of your claim.
 
Claims submitted without photographs taken at the time of delivery of the broken or damaged item, and/or that do not have a copy of the report completed by the courier on delivery, are more likely to be rejected.

 

What to do if your package is lost or shows as delivered but you can't find it?

If your tracking information shows that your package was delivered, but you can’t find it, or the package hasn’t been received within 48 hours of expected delivery, please do the following:

  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail

Contact your local carrier customer service and see if they have more information about the shipment. Wait 48 hours – in rare cases packages may say delivered up to 48 hours prior to arrival. 

Normally all deliveries will be made within normal working hours from Monday to Friday. Obviously, bad weather and carrier delays can happen, but if your order doesn’t get there on time, you’re not satisfied – and neither are we. Contact us and we’ll make it right.

Payments

Which payment methods do you offer?

We offer the following payment methods:

  • Visa 
  • Mastercard
  • PayPal
  • Apple Pay
  • America Express
  • SEPA (EU bank transfers)
  • Sofort Banking
  • Cartes Bancaires
  • EPS
  • Giropay
  • IDeal
  • Bancontact
  • Postepay
  • Przelewy24
How secure is my payment?

The security of the information our customers submit on ChefsAlert.com is one of our highest priorities.

All transactions are secured with protocol. Using SSL helps to encrypt the information so that the card details and all other sensitive data is protected. This improves payment security. The SSL is symbolised by a padlock icon in the URL bar, and the web address begins with https.

At ChefsAlert.com, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.

Why didn't I get an order confirmation email after my payment?

Each time you order, you’ll receive an order confirmation email as soon as your payment has succeed.

If you haven’t received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add us to your safe list.

If you cannot find e-mail in the spam box, but the payment was successful according to your bank, please contact us. To speed up the process, we would like to ask you to send a copy of the bank statement. Please send it to contact@chefsalert.com

Can I receive a company invoice?

To make the purchase as a company, simply click on the option “business” in personal details and fill in the tax information we request.

Returns

How can I return an item?

To return your order, please mail the item with a printed copy of the confirmation email you received upon placing your order.

You can return any unworn and non-personalised items (in their original condition) within 14 days of receiving your order for a full refund. 

All returns should be sent to the below address:

ChefsAlert
Return Department
Middenweg 14b
1906AR, Limmen
The Netherlands

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

Please be aware that we don’t offer free returns. Postage is paid by the sender and will not be refunded by ChefsAlert. 

 

How long does it take to get my refund?

Please allow up to 14 business days, after receiving your return, for your refund to process back to your original form of payment.