No Products in the Cart
Delivery European Union
Delivery Other Countries
Customers outside the EU can place and pay their order and receive a quote with a payment link for the shipping costs to your shipping country within 48 hours. If you cancel the quotation, the amount already paid will be refunded to you.
Do you want to order larger quantities, please click here to submit your quote request.
Once your order is shipped, we'll send a confirmation email with your track & trace information.
More information about delivery times and costs
Standard delivery in the European Union takes between 2-6 days (Monday-Saturday).
We're working as hard as we can on getting all parcels delivered as promised. You can find the estimated delivery time in your order confirmation.
Remember that it can take up 24-48 hours for the parcel to be shipped. Once you receive your shipping confirmation, you can follow your order via the tracking link provided.
Unfortunately our customer care team don't have the possibility to speed up the delivery or give you more information than already provided via the tracking link.
To place an order, you don't need to have a registered account at ChefsAlert.com, but it’s really easy to create one and means you won’t have to fill in your details every time you shop with us. In addition, you will find the order history in your account and companies have the option to enter their (EU) VAT number.
You will be prompted to create an account when you place your first order, just follow the easy on-screen steps.
Unfortunately, it’s not possible to make changes to your order after it's been finalized. Once your order is placed, the delivery option, delivery address, payment method, and product sizes can't be changed.
Contact us directly via WhatsApp so that we can check whether we can still cancel the order. Please remember that it will not be possible to cancel or amend your order if it is already in an advanced stage of preparation.
Your refund will be credited to the payment method you used when purchasing the returned items. This can take up to a maximum of 14 days after receiving your return.
For credit card refunds, the refund date could appear on your statement as the time of purchase or the time of refund.
For PayPal refunds, you can define in your PayPal account whether the amount should be forwarded to your bank account. If your PayPal account is closed, we reserve the right to refund you on your bank details.
If your purchase was below the minimum order value for free shipping and you paid the standard delivery charge, this will be refunded if the full order is returned.