Follow the steps below for the best results:

1. Select a product, color and/or size and click on the button "personalize design".

2. A pop-up will open where you can add your own design(s).
Important to know that the file (JPG/PNG) must be formatted for the entire printable area. For example, if you only want to use the top right area, upload a file of the entire printable area with your design in the top right corner. The ratio of printable areas is indicated in the product descriptions.Make sure the file is of sufficient quality for the best possible result.

3. Click "Add to Cart" to add the product(s) to your shopping cart and repeat the steps to add multiple sizes.

4. Complete the order process through the shopping cart and then checkout.

5. Upon receipt, we will check the order and possibly contact you for questions or additional information.

Would you like to order multiple products, but you have doubts about the result? Then order a sample (1pc) first to avoid disappointment. 

First of all, it is important to know that the supplied file must cover the entire printable area. The required size/ratio of the file is different for each print position and we mention it in the product description.

For example, if you only want to use the top right corner, upload a file of the entire printable area with your design in the top right corner.

Image quality
“Image quality” typically refers to the image resolution in the given size.

The overall quality is determined by the quality of the pixels, not the number of them. Our usual recommendation is 300 dots per inch (DPI). That being said, it should be kept in mind that the resolution can be increased artificially, so DPI alone does not guarantee good image quality.

If you’re creating a design from scratch, it is always best to create a high-resolution version in a large size, which can be scaled down if necessary. However, the same can’t be done when scaling up a small-sized JPG/PNG file — the file quality will suffer.

Is it possible to improve the quality of my design?
The short answer is — it depends on the design.

If you are using a vector-based image file, the design can be rescaled within the design software without losing its definition, before exporting as an image file. If it’s a simple design that is visually blurry, vectorizing it might help.

However, when it comes to more complex designs, you are limited to the following options:

- Scale it down
- Recreate the design from scratch in better quality (or hire someone to do this)
- Use a different design

Please note: If the file resolution has been artificially increased, it won’t make the pixels any clearer or crisper. It will simply change the number without having any effect on the quality of the design, and the print outcome won't be desirable.

If you’d like to recreate your design from scratch, you are definitely not limited to Adobe Photoshop or other expensive software. There are several browser-based image editors available, such as Pixlr, Photopea and Canva. You may also want to check out GIMP, which is a free and open-source image editor program.

Direct-to-garment, or DTG, is a printing method that sprays the ink onto the garment. The ink then soaks into the fibers of the garment. It’s like printing on paper, but on clothing.

The main advantage of DTG is that it’s easy to print one-offs because there’s almost no setup time.

What type of designs work best with DTG?

DTG printers offer a lot of color options which means you can print detailed designs and photorealistic images with almost no color limitations. This is important for those that want to try out various colors and designs.

The thing to avoid with DTG is transparencies. Elements that are less than 100% opaque don’t translate well in DTG printing—printers will attempt to make up the missing color by spreading the ink, causing the fabric to have a lot of gaps. That’s why it’s best to use solid colors or fake semi-transparency by halftoning.

Other than that, you can work with detailed designs and color patterns as much as you wish. For best results, we suggest creating graphics in the sRGB color profile—it matches DTG  printer color possibilities the best.

Is DTG printing eco-friendly?

DTG is a more sustainable fashion business model than screen printing. Mainly because printing one-offs allows businesses to avoid overproduction and textile waste. With 92 million tons of textile going to waste in the fashion industry each year, a business model like this is a game-changer.

Plus, a lot of DTG printer manufacturers create advanced tech that’s made with sustainability in mind. For example, we print with Kornit whose printers produce almost zero wastewater and use less energy, lowering the carbon footprint.

What’s more, Kornit printers use water-based vegan inks that they formulate, test, and produce in their own ink factories, maintaining the highest quality levels. The inks are non-hazardous, toxin-free, biodegradable, and contain no animal by-products.

Important notice
There aren't many things our incredible DTG process cannot achieve! However, when choosing the colors for your artwork, it’s important to note that they may look different on a real product than what you see on your computer monitor. Even if you have calibrated your monitor to a specific color profile, there are various factors that influence the final appearance of colors on a printed product. Because of this, we can’t guarantee 100% color accuracy.

Our printers will convert your submitted print file from RGB to CMYK color space. This color conversion process changes the color gamut or range of colors that can be expressed. You must be very cautious when using bright neon and pastel RGB values in your print files. Some examples include hot pinks, lime greens, construction orange, highlighter yellow, Easter egg shades, etc. You should also consider other factors like fabric material, garment color, and whether your print will require a white under base layer when choosing colors.

Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

●  USA: 3–4 business days

●  Europe: 6–8 business days

●  Australia: 2–14 business days

●  Japan: 4–8 business days

●  International: 10–20 business days

[Covid-19]​
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times.

We work with on-demand order fulfillment companies with facilities worldwide.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address

●  Ask your local post office if they have your package

●  Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at contact@chefsalert.com with your order number.If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

We don’t offer returns and exchanges due to the personalization, but if there’s something wrong with your order, please let us know by contacting us at contact@chefsalert.com.

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report to contact@chefsalert.com for further instructions.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

ChefsAlert does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@chefsalert.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized.

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore ChefsAlert reserves rights to refuse returns at its sole discretion.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@chefsalert.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!